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Frequently asked questions

Quick answers about the Max-Vente platform. For policies, see Terms and Privacy.

What is Max-Vente?

Max-Vente is a social commerce platform for merchants who sell on Facebook and Instagram. It helps turn comments and Messenger conversations into orders, checkout links, and delivery workflows.

How do I sign up?

Click “Sign Up Free with Facebook” on the home page. You will use Meta (Facebook) login to create your merchant account and connect the Facebook Page you use for your business.

Why does Max-Vente need Facebook permissions?

We need access to your Page and messaging so we can read comments (for keyword orders), send checkout links in Messenger, and optionally sync live video or catalog features. You can review our Privacy Policy for how data is handled.

Is my customers’ data safe?

We follow industry practices for security and only use data needed to run the service. Read our Privacy Policy for details. Each merchant can also publish their own storefront privacy and terms in Store Design → Footer & legal.

How does live selling work?

You can run a live session from the dashboard, link products, and use automation rules so comments with keywords create orders and customers receive a checkout link automatically—depending on your plan and settings.

Who do I contact for billing or account issues?

Email our team at the address on the Contact page. Include your shop name or subdomain so we can find your account quickly.

Where are the Terms and Privacy Policy?

Platform Terms and Privacy are linked in the footer. Your own store may show separate legal pages that you configure in the dashboard.

Still need help? Contact us